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Course  Overview

This Certified ISO 9001Lead Auditor Training Course is based on assisting and verifying the competencies/capabilities of the Learner to be able to effectively audit a complete QMS based on ISO 9001:2015 requirements with specific emphasis of 2nd Party auditing [Customer/Supplier audits] and 3rd Party auditing [Certification Bodies].

During the delivery, the Learner will complete a Consultant facilitated complete systematic audit of a QMS. The facilitated audit of the QMS will cover the full audit life cycle as defined by ISO 19011and the Learner will have to demonstrate and be assessed on the effective application of audit tools and techniques.

Learning Outcomes

We cover new and additional topics in more depth. We focus on auditing that provides Assurance that the Quality Management System meets the needs of the interested parties & our Learners are equipped to make higher quality insights for improved organizational performance.

Course Basics

         This is a 5-days (30hr) learning event.

·         Start/Finish Times: 04:00pm – 10:00pm (each day)

·         Prior Learning Requirement: Learners are required to be familiar with ISO 9001:2015 requirements or have completed a recognized QMS Fundamentals course based on ISO 9001:2015 prior to registering for this course.

Learning Topics

Course Introduction

         The Business/Societal Case for ISO 9001:2015

        Purpose and Impact of Annex SL

         New and Revised Terminology

       The Relationship between External & Internal Issues, Interested Party Requirements

         Risks and Opportunities

         Leadership

         Effective Communication and Life Cycle Thinking

Introduction to Auditing

         Audit Terminology, Principles, QMS Audits

         Auditor Code of Ethics

         Management of an Audit Program

         Audit Terminology, Principles, QMS Audits

         Audit Life Cycle (On-site & Off-site Audit Activities)

         Auditor/Auditee Roles, Responsibilities*

         Desired Auditor Behaviors

Introduction to QMS Auditing

         Process Terminology

         Process Models/Methodology & Categories

         Evaluation of the effectiveness of a Process

        Processes and the application of POCA & Risk

       The QMS Certification Cycle & 3rd Party Certification

         Special Conformity Audits

       Audit Planning

       Initiating & Preparing for the Audit

        Audit Trails

     Purpose and benefits for establishing initial contact and forms of contact

       Case Study: Document Review

        Audit Plan

         Audit Checklist

         Audit Protocol

Opening Meeting

       Purpose, process and benefit of an Opening Meeting

         Case Study - Opening Meeting

Onsite Activities

       Lead Auditor Leadership and Supervision

         Responsibilities of the Lead Auditor

        Communication throughout the Audit Life Cycle

         Monitoring Audit Progress

         Consensus and Resolution Conflicts

         Lead Auditor Leadership

         Audit Reporting

        Audit Follow-Up

         Auditor{Technical  Expert Coaching, Mentoring and Evaluation

         Collecting and Verifying Information

         Introduction to Audit Findings

Audit Reporting

         Audit Findings

         Case Study: Writing Audit Findings

         Case Study: Writing the Audit Report

Completing the Audit

·         Evaluating Correction & Corrective Action including Root Cause Analysis and Audit Finding Closure

        Audit Follow Up Strategies

         Final Audit Team Meeting Closing/Exit Meeting & Role Play

Course Certification

This course is conducted under the license of Quality Academy QA

How Will I be assessed?

The delegate is assessed based on participation and performance

Throughout the duration of the course, this includes all exercises, role plays, case studies and all other activities during the course. Please note, full attendance is required during the training course.

There is a 2 hour written examination at the end of the course. The exam is closed book in that a delegate is entitled to use only their copy of the International Standard (s) in question or dictionary if delivery language is not their native language. The minimum pass rate for the examination is 70%.

Who Should Attend?

         Quality Managers

         Quality Professionals/Technicians

         Quality Engineers

        Procurement Personnel

         Financial Personnel

         Document Controllers

         Internal Auditors

         Owner Managers

         Implementation Members